Service level agreement

Our service level agreement for secure servers demonstrates the continuing commitment to the very highest standards of customer service, support and care.

This service level agreement for your secure server gives you complete peace of mind, as it is guaranteed total protection for your business.

100% Service level guarantee

Supply of access to the Internet shall be available at a level 100% per year.

15 minute rapid response promise

You can rest assured that a qualified engineer will be working on the problem within 15 minutes of being notified, should you have a problem with your server.

1-hour hardware replacement - NEW FEATURE

In the remote event of a server hardware failure that cannot be fixed, we guarantee that within one hour of the problem being diagnosed, the hardware will be replaced.

Hardware is defined as the processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included with the server.

The time required to rebuild a RAID array and the reload of certain operating systems, processors and applications is excluded from the guarantee. Any bespoke server hosting solutions are not included.

Labour and parts warranty and replacement

Our parts and labour warranty covers all parts and labour costs involved in event of a related parts failure. There will be no cost to the customer if any failed components are to be replaced.

24/7 remote reboot and power cycle requests

We will remotely reboot or power cycle your server 24-hours a day. Reboot and power cycle requests will only be accepted through our Priority Support System and provided free of charge during Standard Office Hours.

Bandwidth Insurance

As trade suppliers of Internet Services we endeavour to provide the highest grade of bandwidth available throughout the World at the best prices. We aggregate bandwidth from different suppliers ensuring fast and reliable connectivity at all times.

We are committed to the very best quality of low latency and reliable service at all times. Plus there is no charge for any additional bandwidth usage that may occur due external, non-authorised usage.

24-hour emergency telephone support

Our level 3 technical support staff are available 365 days a year for 24-hour emergency telephone support.

So if you are looking for advanced protection and security for your dedicated server, why not take out a managed hosting server with UKFast or for a list of UK internet hosting suppliers click on the link.