Frequently Asked Questions
If you have questions that may need answering about server security have a look here in our FAQ's.
Facility Services- What monitoring systems can you provide?
- How is the data centre maintained?
- What security systems do you have in place?
- What type of protection from fires does the facility have?
- How reliable is the power supply in the facility?
What monitoring systems can you provide?
MANOC can provide a range of monitoring solutions to cover your network devices and servers. We can even monitor the performance of your websites from outside of your own network. We operate an SMS text messaging system from all servers, so that our technicians are alerted immediately if a problem should arise with any equipment. Using tailored procedures such as this we are able to use our technical team to immediately react to specific conditions and follow procedures to rectify any faults.
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How is the data centre maintained?
MANOC is situated at a Secure Data Facility with a total area of 900m2. Raised flooring allows the provision of power and data cabling between racks and to telecommunications suppliers. Within the facility the temperature is controlled to 22 degrees and relative humidity maintained at 45%. The technical team are available 24/7/365 to provide a technical support service to rectify any faults that should occur with our service. We are also located at the home of MaNAP Internet exchange (IX). MaNAP was the second IX in the UK and allows members to exchange data between their networks at speeds of up to 1 gigabit per second.
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What security systems do you have in place?
The main data area is situated away from all exterior walls and benefits from a number of security features designed to provide equipment with maximum protection at all times. These features include CCTV monitoring, motion detection, 24/7/365 security guards and an advanced access control system.
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What type of protection from fires does the facility have?
A sophisticated VESDA fire detection system is in operation and is coupled with CO2 and Halon gas fire suppression systems. This equipment is designed to ensure that any potential fire hazard is detected at a very early stage. In the unlikely event of a fire breaking out the suppression systems will extinguish the fire without damage to your valuable equipment
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How reliable is the power supply in the facility?
Power to racks is provided via individually wired and breakered 16 Amp supplies. This means that the power supply to your equipment is not at risk from others overloading shared breakers; this is a common problem in less sophisticated facilities.
The UPS and diesel generator system ensures continuous power supply to all equipment. These systems have a seven-day independent run time in the event of mains failure. Mains provision from the National Grid is via a dual ring supply.
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